w baji Privacy Policy

w baji places the highest priority on its users' privacy. When you register on this platform, place bets, or use any of our services, you share certain information with us. This privacy policy aims to clearly explain how that information is managed. To learn more about our services, read our About Us page, which explains w baji's operations and objectives.

This policy applies to all members residing in Bangladesh who use the w baji website and mobile app. Continuing to use the service indicates that you have accepted the terms of this policy.

1 What Information We Collect

w baji collects user information at various stages. The main categories of information are outlined below:

1.1 Registration and Identity Information

Full name and date of birth
Mobile number and email address
National ID or passport number (for identity verification)
Username and password (stored in encrypted form)

1.2 Financial Information

Deposit and withdrawal transaction history
Last few digits of bKash, Nagad, Rocket, or bank account numbers (full numbers are never stored for security reasons)
Payment method type and transaction date

1.3 Usage Information

IP address and device information
Browser type and operating system
Pages visited and time spent on them
Gaming history, bet amounts, and results
Game preferences and casino activity

1.4 Cookie and Tracking Information

w baji uses session and performance cookies that improve your browsing experience. Disabling cookies may limit some services.

2 Purpose of Information Collection

Collected information is used only for the following purposes:

Completing account registration and identity verification
Processing and verifying deposit and withdrawal transactions
Providing customer support — assistance via live chat and email
Managing bonuses, rewards, and promotional offers
Preventing fraud, money laundering, and unauthorized activity
Monitoring platform security and technical improvement
Meeting legal obligations and complying with regulatory requirements
Providing personalized experience and game recommendations

w baji never sells personal information to third parties or shares it with advertisers.

3 Sharing Information and Third Parties

In limited circumstances, w baji may share information with trusted third parties. These circumstances are:

3.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to complete deposit and withdrawal transactions. These partners follow their own privacy policies.

3.2 Identity Verification Services

Third-party services may be used in the identity verification process to meet legal requirements. These service providers process information solely for verification purposes.

3.3 Legal Obligations

Information may be disclosed under Bangladeshi law or upon a lawful request by authorities. In such cases, w baji follows legal procedures and does not provide any information beyond what is required.

3.4 Game Providers

Game studios such as Pragmatic Play, PG Soft, JILI, and Evolution may receive limited operational data to run games on their platforms; however, personal identity or financial information is never shared.

4 Data Protection and Security

w baji uses industry-standard security measures to protect your information:

Data transmission secured through SSL (Secure Socket Layer) encryption
Passwords stored with strong hashing algorithms — no one can view the original password
Regular security audits and risk assessments
Automated alert systems for suspicious logins or transactions
Access controls — only authorized staff can access the information they need

Keep in mind, however, that 100% security on the internet cannot be guaranteed. Therefore, never share your account password or OTP with anyone.

5 Data Retention Period

w baji retains information for the following periods based on legal requirements and business purposes:

Active account information: for as long as the account remains active
Financial transaction records: a minimum of five years from the date of the relevant transaction
Identity verification documents: for as long as necessary to settle legal obligations after account closure
Customer service communications: up to two years after the issue is resolved

Once the designated period has passed, information is securely deleted or irreversibly anonymized.

6 Your Rights

Every member registered on the w baji platform has certain basic rights over their own information:

6.1 Right to Know

You can find out what information we hold about you and how it is being used. Contact customer support for this purpose.

6.2 Right to Correction

If any stored information about you is incorrect, you can request that it be corrected. This change can be made through account settings or via live chat.

6.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited where legal obligations or ongoing transactions are involved.

6.4 Right to Object to Processing

You have the right to object to marketing messages or certain types of data processing. If you contact customer support regarding this, action will be taken within a reasonable time.

7 Minors and Age Restrictions

All w baji services are for persons aged 21 or above only. Information is not collected from or services provided to minors (under 21). Age is verified at registration, and w baji reserves the right to close any account opened with false information.

For information on responsible gaming, our Responsible Gaming page has detailed guidance on preventing and managing addiction.

8 Cookie Policy and Tracking

w baji uses the following types of cookies:

Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
Functional cookies: Remember your language, game preferences, and other settings.
Analytics cookies: Used to understand which parts of the site are used most — data is collected in aggregate, not individually.

Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may disrupt login and transaction-related services.

9 International Data Transfers

Some of w baji's service providers may have servers located outside Bangladesh. In such cases, international-standard data protection agreements and technical security measures are followed when transferring data. Regardless of where your information is processed, the protection standards described in this privacy policy are maintained.

10 Policy Changes and Updates

w baji reserves the right to change this privacy policy as needed. If any significant changes are made, the "Last Updated" date at the top of the page will be revised and registered users will be notified via email or app notification. Continuing to use the service after changes are made will be considered acceptance of the new policy.

To learn about the overall terms of using w baji's services, read our Terms and Conditions page, which contains detailed provisions on bonuses, betting, transactions, and account management.

11 Contact and Complaints

If you have any questions, complaints, or information requests regarding this privacy policy, please contact us through the following:

Live Chat: 24/7 direct chat support — available in Bengali and English
Email: [email protected]

After a complaint is submitted, w baji will try to respond within a reasonable time. Answers to general questions are available quickly via live chat; for complex information requests, contacting us by email is recommended.